ABSTRACT
This chapter addresses the “R” and “E” components of RICE, namely reports and extensions, as well as pure customization of the commercial off-the-shelf (COTS) package. These represent the two extremes of programming that the team may perform. Reports, because they simply extract data from the system, are noninvasive. Other than possibly affecting system performance, they will have no negative impact on the base system. Extensions or customizations are on the opposite end of the spectrum. By definition, they are designed to modify the functionality of the base system, and, as such, they have the potential for creating problems.
