ABSTRACT
An information technology (IT) strategy of investing in customer relationship management for improved customer relationship aligns well with the business strategy of reducing costs through quicker settlements. IT managers need to have a keen understanding of the larger strategies driving their projects to align their deliveries better with business strategies. If there is a business strategy that requires one to strengthen the security of one’s information assets for competitive, liability, or other reasons, then spending a lot of money making applications secure is a strategic initiative. In software, selecting routine components such as database management systems, reporting solutions, operating systems, or hardware may end up having strategic implications. While developing strategies, it is essential to understand the “true” system: the system that lies behind the automation being envisaged — for example, the accounting system that lies at the core of the accounting package.
