ABSTRACT
These differences make us unique and provide richness to life. These differences also have the potential to cause conflict. People viewing the same thing often have varying interpretations according to their own experiences. Business people tend to see things from a business perspective and technical people from a technical perspective. Moreover, people tend to look at things from the perspective of their individual disciplines. Finance people see things and speak in terms of currency (e.g., dollars, euros, and pounds), balance sheets, and income statements. Network operators see things and speak in terms of bandwidth, throughput, and storage capacity. Although an increase in throughput often has economic benefit to the
an increase in network bandwidth and line items on a balance sheet. Even though financial managers and network operators intend, plan, and execute for the overall benefit of the organization, they are often frustrated with each other in discussing technology budgets, investments, and returns on investment. What they need is a process of normalization to create a common understanding, a common foundation on which to build a problem definition, develop a set of options, select a recommendation, plan a solution, and implement that solution. One normalization tool is the framework.
