ABSTRACT
There are a number of important terms used in quality management and conformity assessment whose meaning may vary according to the context in which they are used. It is important to understand the distinction between the various terms. A few are presented here. The key reference is ISO Guide 2:1996-Ref. B4. Other terms can be found in ISO 9000:2000-Ref. B5 (Note: ISO 8402:1994-Quality-Vocabulary-has been withdrawn).
