Case Study 1—Major Appliances
This chapter focuses on major consumer appliances such as kitchen ovens or washing machines. I will use the development of a kitchen oven as the focus of this case study. Figure 4.1 shows some examples of these products. Costumers are primarily distributors who then resell to consumers. Interestingly, at least one company and most likely more follow the
practices of mission-critical development for these appliances. They need to get it right the first time because once a product goes out the door, it will not be coming back for repair or upgrade. Furthermore, these appliances are expected to last somewhere between 20 and 40 years!