ABSTRACT
A key component of a knowledge management strategy is typically a Web-based expert and knowledge retention system. This part of the knowledge management system captures the thought making processes of key experts before they retire. This is essentially the purpose of a knowledge-based or expert system. Expert systems thus play a key role in knowledge management. Alternatively, there is software, like Virage’s system, that allows online searchable video. In this manner, an expert can be interviewed and videotaped, and his/her knowledge base (per the video) can be searched. CNN uses this type of capability, and Sandia National Labs uses a similar feature in their knowledge preservation project.
