ABSTRACT
This chapter contains a series of case studies based on actual projects carried out at a variety of commercial premises involving computer operators. It provides insight into the typical problems encountered in many organizations and the options available to tackle them. A secretary was employed by an organization to work through the night at their premises with a number of other “night owls”. An organization became aware that a number of its sales representatives had complained about backache, which they related to the use and transportation of their laptop computers. As the company maintained computer logs of the time taken to complete typing work and who it was assigned to, there was a belief that about 50% to 60% of throughout the specific night owl’s work time was taken up with typing. Users were given instruction in the use of their workstation equipment and the appropriate postures to adopt.
