ABSTRACT
The exposition begins with the time of cottage industry before manufacturing was even thought of, and continues through mass production. Changes after the introduction of mass production that were alleged to improve its performance are treated. Difficulties encountered are addressed. Modifications made along the way to improve quality are explained. Changes are attributed to outstanding advocates with definite positions and their own points of view. Many of the doctrines in manufacturing in general, and in quality within manufacturing in particular, are exactly that-points of view. The reader and practitioner must learn to discern the difference between proven techniques and ideas that are advocated and propagated by wellintentioned individuals and groups. While trends have been covered, the book does not mention every quality advocate, practitioner, or school of thought.
