ABSTRACT

A manager within a corporate enterprise may be the source of human error that negatively affects the company and the employees that he supervises or controls. It is his own personal errors that may come under scrutiny in an error investigation and analysis. The manager is also responsible for the errors committed by his subordinates. Fortunately, this dual responsibility could be well served by the common aspects or features of an appropriate error control program. The manager should, at a minimum, have a basic understanding of human error, its causes, and its control in order to be able to institute appropriate control measures. The key focus of this chapter is error causation, whether manager or subordinate in origin.