ABSTRACT
Mindset is about attention and its control as evolving situations require shifts in
where attention is focused in order to manage work over time, and as there are
multiple signals and tasks competing for attention. Sometimes new signals are
distractions from the current focus, but other times these signals are critical cues for
shifts in focus. This case from Cook et al. (1992) illustrates the complexities of
how mindset shifts (see also Woods et al., 1994; Dekker, 2002).
