ABSTRACT
From the suggestions and ideas presented in the previous chapters, it should now be very clear that quality does not just happen. It has to be built into your processes. It also has to be managed in the same way as any other system or process. Quality managers must look beyond the inspections and individual standard operating procedures (SOPs) and devise a plan that integrates the entire workflow process. The process-based approach of ISO 9001:2000 provides a good starting point and preparing the flowcharts will allow you to see the entire process and identify areas in which the risk of quality defects is the greatest.
