ABSTRACT
Contents 7.1 Introduction .............................................................................................158 7.2 What Makes E-Services Di¢erent? ........................................................... 159
7.2.1 Low Marginal Costs of Service Delivery ....................................... 159 7.2.2 High Degree of Outsourcing ........................................................ 159 7.2.3 Rapid Development of New Services ............................................160 7.2.4 Transparent Service Feedback .......................................................160 7.2.5 Continuous Improvement and Deployment .................................. 161
7.3 State-of-the-Art Review of Developing Electronic Services ...................... 161 7.3.1 Analyzed Aspects .......................................................................... 161 7.3.2 Analyzed Literature ......................................................................162 7.3.3 New Service Development ............................................................163
