ABSTRACT
Establish Key Roles/Charter for Deployment The very first order of business is to firmly establish “who’s on first” for getting deployment done. Senior management is crucial at this point for making sure all their direct reports and managers are on board with this and that it comes from the top. I mention this because at one place I worked, we immediately got into interdepartment squabbling due to a lack of senior management support and direction. If you hear a manager say things like “do what you want — but don’t touch my area,” you will have deployment problems.
