ABSTRACT
The team leader needs to be at a level in the organization as to be able to make business decisions quickly without too many debates in the event of a disaster. The recovery team people would stay at the site that experiences the disaster and make decisions about what would need to be done to return the company to full operation at that original site as soon as possible. During an actual disaster, especially one longer in duration than four hours, the team shift representatives would be a valuable link between the incident or crisis manager and the customer service representatives. This includes the enactment of the continuity plan, and the recovery to an alternate site. Upon enactment of the continuity plan, the incident manager would assign a team member to make a verbal situation report on a dedicated interactive voice response hotline.
