ABSTRACT
Organizations looking to outsource their business should deliberate, holistically break down, and prioritize into multiple categories the organization’s activities and functions. One of the outsourcing industry’s leading research analysts firms, Forrester Research, observed in a research report that outsourcing is the beginning of the process-focused IT era, and process expertise and IT capabilities are the most important factors in evaluating business process outsourcing companies. The global economy calls for intense creativity and innovation, and outsourcing meets these objectives. So companies concentrate on their in-house core activities and on what they can do best and contract/outsource the rest. Better technology and usage of best practices can cut costs immensely, reduce labor costs, and increase revenue. Contracting/outsourcing has moved from a niche technology management tool to a mainstream strategic weapon for many firms, although its rate and scope may vary from market to market.
