ABSTRACT
Each project consists of a series of decisions of varying degrees of importance. These decisions force us to choose how best to respond, behave, or react. In many situations, we must make trade-offs, in terms of schedule, cost, and quality considerations. Personal, technical, and organizational influences must be considered. Customer satisfaction is also a significant concern. On projects, often it is difficult to even know who the customer is, and yet the project manager must manage competing interests among multiple customers. Many items affect each project decision. As noted by Project Management Institute in the
PMBOK® Guide
(2000a), project decisions extend beyond the organization and include social, economic, and environmental influences. With the increasing globalization of project management, project activities have assumed greater dimensions. Accordingly, “organizations are increasingly accountable for impacts resulting from a project... as well as for the effects of a project on people, the economy, and the environment long after it has been completed” (p. 27).
