ABSTRACT
This chapter presents some important aspects of human error in maintenance. Some of the causes of human error include poor equipment design, poor work environment, poor work layout, improper work tools, inadequate training, and poorly written equipment maintenance and operating procedures. The chapter also presents guidelines developed to reduce human error in airline maintenance. The guidelines cover ten areas: procedures, human error risk management, tools and equipment, training, design, supervision, communication, shift handover, towing aircraft, and maintenance incident feedback. Various techniques can be used to predict the probability of human error in maintenance. The chapter presents guidelines developed to reduce human error in airline maintenance. Many of these guidelines can also be used in other areas of maintenance. Two important guidelines concerning design are: ensure that manufacturers give proper attention to maintenance of human factors during the design process and actively seek information on the errors occurring during the maintenance phase for the input in the design phase.
