chapter  12
10 Pages

Maturity Phase: Step 4—Training

Training can play a pivotal role in the acceptance or rejection of a developed process. Special care should be taken with training in order to get buy-in from the process users. This period of time should be used to tailor the process to meet any specific user needs as well as train the user on the process. Proper training will make the difference between whether the process is used or shelved. If it is understood and easy to use, it will be used.