ABSTRACT
Piloting processes is much like testing software. You wouldn’t put software into an operational environment without ensuring that it functions properly first. Processes should be piloted on a project, or somehow within the organization, prior to being added to the organization’s process repository. It is important to ensure that the process will work in a real situation instead of just in theory. There will be situations where a pilot is not called for based upon the size, scope, or type of action or issue being resolved. This is a judgment that should be made during the Action Planning and approved by the Process Group.
