ABSTRACT

The successful design, development, and implementation of information technology (IT) projects is a very difficult, complex, and, at times, daunting process. However, although developing IT projects can be difficult, the reality is that a relatively small number of factors control the success or failure of every IT project, regardless of its size or complexity. There is nothing esoteric about those factors. The problem is not that the factors are unknown; it is that they seldom form an integral part of the IT development process.