ABSTRACT
The Bellcore quality assurance engineering software (QAES) group for Bellcore client companies (BCCs) has developed and implemented a comprehensive quality assurance program that focuses on resolving the underlying problems associated with developing quality software
(Hon, 1990). The objective of QAES’ surveillance program is to develop “cooperative” relationships that cause vendors to focus on (1) implementing methods and techniques to improve control of software development, (2) improving the effectiveness of the underlying process used to develop and support software, thus improving the quality, and (3) understanding the needs and requirements of the BCCs. This chapter discusses this approach and explores measurements utilized whose objectives are to assure adequate vendor quality control, minimize defects, and optimize buyer satisfaction.
