ABSTRACT
In order to introduce computer-assisted software engineering technology successfully to an organization, human issues such as goals, objectives, fears, job impacts, etc. must be taken into consideration first. A method is presented here to address those human issues and at the same time to develop a quality definition that is agreed upon by the entire software development community of an organization
(Gillies, 1991). The method takes the following approach:
• Educate people about quality. • Resolve different viewpoints of quality. • Reach a realistic consensus view of quality that is achievable by all
parties.
