ABSTRACT
Both macroergonomic and STS design have been traditionally implemented largely as a manual process whereby a design team, composed of a cross-functional mix of members of the organization, become engaged in their own effort at identifying alternative macroergonomic designs. This manual process involves interviewing all members of the organization, collecting objective data about problems in the business process, discussing implications of the data and interview results for technical and organizational redesign, and then persuading each other and management about alternative redesign options. Information technology has not generally played a large role in this process, but see Butera and Schael (1997) for an exception.
