chapter  2
Emergence.of.the.Service-Based.Project.Leader
Pages 12

Introduction The new role of the project manager is to serve the project organization, creating a meaningful experience for team members, customers, and critical stakeholders. This experience is the fuel that ignites the transformation of people, systems, and organizations. Such service not only achieves successful projects on time and within budget, while meeting the needs of stakeholders, but also places the project manager in a unique position as a spearhead of transformative change.