ABSTRACT
Manage With User Experience . . . . . . . . . . . . . . . . . . . 17
Agile User Experience Development . . . . . . . . . . . . . . . . 18
Iterative development . . . . . . . . . . . . . . . . . . . . . . . . . 18
Risk-driven and client-driven . . . . . . . . . . . . . . . . . . . 18
Timeboxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adaptive development and evolutionary
requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Introducing User Experience Into an
Existing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Get a senior manager champion . . . . . . . . . . . . . . . . . 19
Work within existing processes . . . . . . . . . . . . . . . . . 19
Make small, but well-publicized changes . . . . . . . . . . 20
Make developers’ lives easier with
user experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
The goal for this chapter is to introduce concepts and techniques that help structure the application of HCI in a real-world environment by examining the larger context in which HCI happens and by using that context as the basis for the design of user experiences.
