ABSTRACT
The overriding principle behind an internal communications system is to facilitate a smooth operation — the flow of information is just as important as the flow of product through a manufacturing plant. Internal communication must be from the “top down”— from the highest manager within the organization down to the production worker who is at the heart of making the product. The communications network must allow each and every employee equal access to all levels of the organization and an “open door” policy must be obvious to each and every employee — a good manager never “shuts the door.” Communication with the public, other organizations outside the company, and regulatory agencies has been gaining in importance as the public continues to express its concern over industry’s pollution control activities and the awareness of a business’ impact on the local community in the event of a business or natural disaster.
