ABSTRACT
Interpersonal conversation defines the culture in which we work. It can create conflict and build barriers to safety improvement or it can cultivate the kind of work culture needed to make a major breakthrough in injury prevention. Interpersonal conversation also affects our intrapersonal conversations or self-talk, which in turn influences our willingness to get involved in safetyimprovement efforts. This chapter explains the reciprocal impact of inter-and intrapersonal conversation and offers guidelines for aligning both toward the achievement of a Total Safety Culture.
