ABSTRACT
Supply chain management (SCM) refers to managing the fl ows of physical products and services, information, and money between the activities or process steps that companies perform, while aiming for customer service as the goal (i.e., get the right product to the right place at the right time for the right cost). Defi ned in this way, SCM applies to the delivery of capital projects (so-called “project supply chains”) as it does to the delivery of products or services in other industries1 (supply chains that deliver products are sometimes referred to as “product supply chains”).
