ABSTRACT
Every organization, no matter what its size or industry, faces challenges on a daily basis. Some challenges are significantly greater than others. Some seem to repeat themselves, while others seem to come out of the blue when you least expect them. No matter how big or small, they all have a cost. Be it in increased man-hours due to rework, wasted materials, paperwork errors, miscalculations of revenue, or lost customer satisfaction, all problems impact bottom-line profitability to some degree.
