ABSTRACT
Overview of the Problem .......................................................................................207 Define Phase Exercises ..........................................................................................208 Define Phase ...........................................................................................................209 Define Phase Case Discussion ............................................................................... 216 Measure Phase Exercises ....................................................................................... 217 Measure Phase ....................................................................................................... 218 Measure Phase Case Discussion ............................................................................ 223 Analyze Phase Exercises ........................................................................................224 Analyze Phase ........................................................................................................226 Analyze Phase Case Discussion ............................................................................. 239 Improve Phase Exercises........................................................................................240 Improve Phase ........................................................................................................ 241 Improve Phase Case Discussion ............................................................................246 Control Phase Exercises ......................................................................................... 247 Control Phase .........................................................................................................248 Control Phase Case Discussion .............................................................................. 251
The Industrial Distribution and Logistics (IDIS) Department is part of the College of Technology and Computer Science at East Carolina University (ECU). Distribution and logistics represent professions in the workplace concerned with the movement and delivery of goods and services throughout the world. At ECU, this program provides a unique combination of coursework that prepares students for successful careers in a range of challenging areas. Courses cover areas of the distribution and logistics
industry, including sales and branch operations, supply chain management, marketing, purchasing, and procurement, warehousing and materials handling, inventory management, production planning, and quality control. The goal of the Distribution and Logistics program is to provide applied distribution and logistics education as a basis for career advancement and life-long learning. A vast array of technology and simulations, as well as hands-on training, is used in the industry to prepare students for the skills required in the professional setting. The IDIS program at ECU offers a course load that provides students with an in-depth investigation into the industry and applies the material into real-world issues. By allowing students to experience and apply what they hear during lectures to a real-world setting, they are able to better understand the business and are therefore better prepared to enter the workforce.
