ABSTRACT
Customers and other stakeholders are the last part of the answer to, “Who is involved in the project?” Although they may not have daily involvement in the project’s execution, they are critical to the overall success. Customers, as Chapter 6 explained, are those individuals who will use the product or service that is the end result of the project. Stakeholders include everyone who will be impacted by the project, either positively or negatively. Using this definition, customers are a subset of stakeholders.
