ABSTRACT
One primary role of licensing agencies is to make sure that drivers are capable and competent to operate a motor vehicle (Snook, 2008). This stems from the generally accepted view in American society that driving is a privilege and therefore those who cannot drive at an acceptable level of safety should not be allowed to drive (Eby & Molnar, 2008a). However, the public safety role of licensing agencies must be carried out in an environment characterized by constraints on time, budgets, staff availability, staff expertise and training, hardware, and real estate (Staplin, 2008), and often competes with other priorities such as serving customers efficiently with regard to vehicle registration and other nonsafety licensing issues.
