ABSTRACT
This chapter discusses organizational and cultural factors and how these factors influence people working in aviation. The aviation industry is an international business in which individuals with different cultural backgrounds must work together to make sure that aircraft arrive at their destination in a safe and timely manner. Communication problems can lead to irritation and disagreement and may even have serious safety repercussions. Communication and coordination are always demanding, especially when people have different cultural backgrounds, genders, and languages. Toward the end of this chapter, we discuss organizational changes and leadership and how these influence employees and the jobs that need to be done.
