ABSTRACT
Even though using the Keyboard to Issue Commands (KIC) is a more efficient software utilization technique than other techniques (e.g., using the mouse to click on the icons or menus) even experienced users still do not make the switch to this more efficient technique. A study found that if a participant observed a peer using efficient techniques, they were more likely to increase their use of those efficient techniques (KIC), but the observation of a peer using KIC only accounted for a small percent of the variability. To further investigate why people adopt KIC, the current study looks to see if goal orientation, self-efficacy with computers, and computer anxiety is related to why some people adopt KIC after the observation of this teclmique. To investigate this, we manipulated whether participants saw someone using KIC with Microsoft Word® and then had them complete several
questionnaires about their goal orientation, self-efficacy with computers, and computer anxiety. The results indicate that the change in self-efficacy relates to the observation of KIC, and goal orientation relates to KIC usage.
