chapter  11
10 Pages

Establishing Your Process Improvement Organization

Whether you are using the CMM for Software, the CMMI, ISO, or any other process-focused guidelines, this chapter is for you. This chapter presents the four basic phases of process improvement:

Set Up-Establishing a process improvement group and organizational infrastructure. This includes baselining your processes, initial planning, and securing funding and commitment throughout the organization. Design-Writing policies and procedures, and identifying and writing standards and processes. Pilot-Training participants and trying out the procedures in a few areas. The procedures are then updated, as necessary, based on the results of the pilots. Implement-Following the procedures on all projects and measuring their effectiveness.