ABSTRACT
An organization with a solid quality operating system (QOS) has an excellent chance of being a superb supplier. The reason for this is that a good and solid QOS determines the direction and culture of any organization. It means commitment of the management to improve continually and satisfy the customer. It means that management knows what the key processes of the organization are and what the key indicators for those processes are. Mandatory elements that management must understand in order to generate a good QOS are
• Customer integration: All the customer’s needs are integrated into the products and relevant processes. This is achieved through personal interrelationships with customers as well as by handling all customer information in a professional way.
