ABSTRACT
Mapping a new process We learned in Chapter 6 that the most appropriate person to write an SOP is someone who is experienced in the procedure to be documented and that, ideally, that person has a logical mindset and can present ideas clearly. People like this often do not have previous experience writing documents like SOPs. This chapter provides an introduction to how SOP writers can take a process and translate it into a workflow and then into text suitable for an SOP. For further information, refer to one of the many books and Internet articles available on the topic of business process mapping.
