ABSTRACT
Finding SOPs People cannot follow SOPs if they only read them once when they started their position or when the SOP was released. People doing the work will need to go back and refer to the SOP in the future. In cases where the supporting documents are the tools people need to perform their work, they will need to find the right supporting document, and this is especially true of forms and templates. At companies where SOPs for Clinical Development are just given sequential numbers (SOP-023659, SOP-023660, etc.) and appear as a long list in the controlled document system, finding applicable SOPs can be challenging and even annoying. Using “smart” identifiers that do some level of grouping to the business process owner (BPO) can help, but functional groups typically find themselves having to create different ways of accessing all the SOPs that their staff needs. This chapter will look at different methods for making it easier for all users to find SOPs when they need them.
