ABSTRACT
Current organizations, in becoming dynamic and immaterial, must be capable of responding to the needs of the market through their ability for adaptation, improvement and innovation (Devulder and Trey, 2003), and not just through their productive ability. Although in the past, the stability of work systems led to learning by repetition, and the development of skills and knowledge, in both individuals and collectives it was a more or less random outcome of work; today, being able to learn from singular
Reflective practice as a constructive practice ............................................. 207 Developing the potential for action of individuals .............................. 207 Developing the potential for action of collectives ................................ 208
Methods for supporting reflective activity ................................................. 209 Individual auto-confrontation ................................................................. 210 Allo-confrontation ..................................................................................... 210 Collective confrontation ............................................................................211 Cost-benefit analysis of the methods presented ...................................211
Examples of applications of methods to assist reflective practice .......... 212 Reflecting on practice based on filmed activities .................................. 213 A reflection on practices based on nonnominal situations ...................214
The golden rules of reflective practice ........................................................ 215 Focusing on the real aspects of work activity ....................................... 215 A regular and perennial collective ...........................................................216 The joint elaboration and evaluation of solutions ................................ 217 The involvement and commitment of the hierarchy ........................... 217
Conclusion ...................................................................................................... 218 References ........................................................................................................ 218
