ABSTRACT
A front-of-the-house associate who is mentioned in a positive fashion on Trip Advisor should be given a reward. However, the recipient should be instructed to select a backof-the-house associate who is worthy of receiving the equivalent reward. e front-of-the-house associate should be asked to write 2-3 sentences describing why the back-of-the-house associate is worthy of the reward. is explanation should be posted in the associate break-area (both associates are given an equivalent reward).
