ABSTRACT
Case 2.1: Specification Clarifications with a Customer in Germany I had a nine-month project to develop the software for a mobile phone wireless application connectivity chipset for a German customer. I had six chip software design and test engineers working on my team on a full-time basis. Our offices were in California and my customer’s offices were in Munich, Germany. This ninehour difference in the time zones brought to the surface several
communication challenges, especially as the chipset specifications were written in a very concise fashion and they were open to many interpretations. As the design progressed, my team started to have numerous questions about the specifications that needed clarifications. Also, the customer wanted to add on several enhancements to the chipset design along the way.
