ABSTRACT
The problem with communication … is the illusion that it has been accomplished.
—George Bernard Shaw
16.1 INTRODUCTION Communication is the fuel that drives project success and the mishandling of this activity is one of the top reasons why projects struggle. Various authors claim that communication is the most important skill for a PM. Clearly, effective communication is required between the PM, the project team, and other stakeholders. An environment that achieves effective communication among the diverse stakeholder group will find an improved outlook for project success. Some of the basic activities involved include interacting with diverse audiences, holding effective meetings, and facilitating communication among external parties involved in the project. This chapter will describe the model processes related to project communication and review basic concepts related to human-to-human relationships.
