ABSTRACT
Justification, of Cost Justification . . . . . . . . . . . . . . . . . . . . 1203
The Return on Investment Is What It Is . . . . . . . . . . . . . . 1203
The Empirical Approach to User-Centered Design . . .1203
To Whom Do Benefits Accrue? . . . . . . . . . . . . . . . . . . . . . . . 1203
Quantifying the Costs (Easy!) . . . . . . . . . . . . . . . . . . . . . . . . 1204
Quantifying the Benefits (Harder) . . . . . . . . . . . . . . . . . . . 1204
The Value of Money-Various Financial Methods . . . . 1204
