ABSTRACT
Th is chapter examines the organization factors in aviation safety and mission success. Th e organizations involved comprise the entire range of aviation organizations, from airline operations departments to airports, manufacturing organizations, air-traffi c control, and corporate fl ight departments. Organizational factors include organizational structure, management, corporate culture, training, and
recruitment. Although the greater part of this chapter is focused on civil aviation, we have also devoted some attention to space and military issues. We have also used examples from other high-tech systems for the illustration of key points. Obviously, a full description of such a broad fi eld could result in a publication of the size of this book. Hence, we have concentrated on key organizational processes involved in recent studies and major accidents, which may open general issues.
