ABSTRACT
Based on the specific personal competencies discovered in the previous chapter, here the goal is to analyze the responsibilities of each IT role in order to find the weak areas. We use a well-accepted method for failure analysis-the FMEA-as it affords the possibility of analyzing each process to find the weak points and the influencing factors behind them. These influencing factors are actually the IT human characteristics that we evaluate in Chapter 5 to find the personal productivity in the software development process.
