ABSTRACT

HOUSE of Quality is the most important element of Quality Function Deployment (QFD)—the first set of matrices-in which customer or consumer needs and wants are translated into quality characteristics (measurable technical attributes) (Hauser and Clausing, 1988). By the use of QFD and the House of Quality, the objective for product development is defined in a terminology that is understandable by the developers and based directly on customer needs. In order to understand how House of Quality can be used, we have to consider the goal of product development and what QFD is.