IT Capabilities, Business Processes, and Impact on the Bottom Line

During the 1990s, a great deal of attention was paid to the “productivity paradox” — the phenomenon that, for the U.S. economy, while huge business investments were being made in IT, no corresponding improvements in productivity were detectable. Since the early 1990s, the paradox has been debunked on technical grounds involving such things as its reliance on government-provided productivity data, its failure to consider increased consumer benefits from IT, etc.