chapter  2
44 Pages

Traditional Quality Concepts

To understand and implement TQM with positive results, one must understand some of the key concepts that exist within the scope of quality. Without these concepts, TQM is only wishful thinking. This chapter discusses some of the old concepts in quality. None of them, of course, are given an exhaustive discussion. The intent of this chapter is to review these concepts because the foundations of quality are indeed built upon them. The references at the end of the chapter will help the reader to find the details necessary for a more comprehensive discussion and understanding.