chapter  3
52 Pages

Modern Concepts of Quality

To understand and implement TQM with positive results, one must understand some of the key concepts that exist within the scope of modem quality. Without these concepts, TQM is only wishful thinking. This chapter will discuss some of the new concepts in quality. None of them, of course, are given an exhaustive discussion. The intent of this chapter is to familiarize the reader with these concepts because the future will demand their understanding as well as implementation. The references at the end of the chapter will help the reader to find the details necessary for a more comprehensive discussion and understanding.