chapter  18
22 Pages

Planning for Quality

The theme of quality has been and will continue to be that “unless we practice the systematic doctrine of continuous improvement, there is a high probability that we will not be around to practice any doctrine.” This realization has motivated many companies to pursue quality and to develop their own continuous improvement policy. The problem, however, has been that even though their efforts are with good intentions, they are quite often disjointed and ineffectual, ending in failures in the expected quality programs (including TQM and any other continuous improvement programs).